Privacy Policy - Premium Box Hinges | Side Rail Hinges

Who we are

Our website address is: https://fineboxhardware.com. We are a sister company of Hawthorne Fine Boxes Ltd (www.hawthornefineboxes.com). We design, manufacturer and distribute box hardware worldwide. Box hardware includes box hinges, box locks, box catches and accessories such as keys, hygrometers and drill jigs.

Our address is: 3 Carnvue Park, Newtownabbey, County Antrim, Northern Ireland BT36 6NQ

Tel: +44 (0) 28 90 836987

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

Visitors to the website cannot download or extract any images or location data from images on the website without our express written permission. Our contact details are given above. We use social media platforms including Instagram, Facebook and LinkedIn, and we encourage users to like and share our posts.

Contact forms

Cookies

If you wish to purchase box hardware and/or leave a comment on our site you must first register by providing your name, a password, email address and postal address when prompted to do so. These are for your convenience so that you do not have to fill in your details again when you leave another comment or make purchases. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We use Klaviyo to send Newsletters to all our customers who subscribe to receiving them. These newsletters provide the latest news on promotions and activities being run by Fine Box Hardware. Users can choose to unsubscribe when they receive a newsletter by clicking the ‘unsubscribe’ button at the bottom of the page.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments/reviews made on our website are checked through our automated spam detection service. Customer reviews are processed through our site and also by Trustpilot – https://uk.trustpilot.com/ . Trustpilot acts as a third party for customer reviews, making it easier for consumers to trust product recommendations from other customers while also ensuring they are not fake.

Additional information

How we protect your data

We use SSL encryption (Secure Sockets Layer) on this e-commerce site. By ensuring that all data passed between the two parties remains private and secure, SSL encryption helps prevent hackers from stealing private information such as credit card numbers, bank information, names, and addresses. SSL certificates create trust with users by verifying that websites used to track finances and make online purchases are secure and legitimate.

An SSL certificate helps secure information such as:

Login credentials
Personally identifiable information — such as full name, address, date of birth, or telephone number
Proprietary information
Legal documents and contracts

Our SSL Certificate has Extended validation (EV) – Our browser’s URL bar contains a padlock. This type of certificate is a must-have for websites that handle sensitive information. It has the highest level of security5 and is the easiest to identify. In order to issue an EV certificate, the Certificate Authority performed an enhanced review of our company to increase the level of confidence in the business. The review process includes examination of corporate documents, confirmation of applicant identity, and checking the information with a third-party database. Users can know if a website holds an EV certificate if the browser’s URL bar contains a padlock and our company name is listed in green.

What third parties we receive data from

We use Trustpilot as our customer review site. We use Paypal and Stripe as our online payment systems so that customers can shop and pay effortlessly for our products. For Stripe, you are able to pay with a saved card during checkout. Card details are saved on Stripe Servers not on this store. All these third parties are reputable companies with enough security and consumer protection in place to keep our users relatively safe online.