PayPal and Stripe are accepted as methods of payment online. Contact us by email – email@example.com to arrange invoice for payment by cheque or bank transfer – orders will not be posted until full payment has cleared. All transactions are in pounds sterling.
Orders will be dispatched the following day unless ordered on a Friday in which case it will be dispatched on the Monday.
- UK: 2-4 working days
- Europe: 4-6 days
- US & Canada: 7-10 days
- Australia: 10-14 days
Please note that these are estimates only.
Northern Ireland Protocol – Means NO Extra Charges
We remain as part of the United Kingdom as well as part of the EU, therefore we continue to pay VAT and charge VAT. The benefit is that all our customer transactions remain exactly the same. There are NO EXTRA CHARGES at CUSTOMS FOR UK or EU CUSTOMERS. (Please note customers in the rest of the world should still expect to pay customs charges, just as before). Please DO NOT pay any customs charges if you are part of the EU – just explain that we are based in Northern Ireland and provide our VAT numbers – GB234649201 and XI234649201000 – you have already paid VAT and they should be able to verify this.
We have expanded our postal services and now offer the option of Special Next Day (SND) delivery within the United Kingdom (UK) and Express Courier (DHL) for EU and Rest of the World. These new options are more expensive, however when speed of delivery is essential we recommend using them. Please note your total payment, including the additional cost, must be received by us on or before 12 noon in order to use the SND service for the following day. You can choose the SND option and Express Courier at checkout. – (not available for Saturday or Sunday Deliveries).
We use Royal Mail as our main recorded and insured postal service for the UK and outside the UK. When the option is available, we include Tracking and Signature on Delivery and will send tracking details to you once your package is posted. This is not always an option for countries further afield such as South Africa where we can offer International Signed but no tracking. Whatever postal method you choose, rest assured that we will provide you with as much detail as possible.
From August 2022 we are added a very basic postal service to European customers, This is named ‘International Standard Europe’ at our checkout. It is available on small orders with a value of £20 or less. Please note you are not provided with any tracking codes or signatures on delivery and your order may take longer to reach you. If your post does not arrive within 20 working days we can provide you with proof of postage so that you can claim compensation from Royal Mail. We would not be claiming on your behalf. Please also note that you would not be refunded for postage but for hardware items only at a total cost of £20. Claims must be submitted within six months.
Please contact us if you need further details – firstname.lastname@example.org
All prices quoted are ex VAT. The only possible additional charge above the price quoted for the item is a delivery charge – Standard Signed for Delivery or Special Next Day Delivery Monday-Friday. Deliveries abroad are posted via Royal Mail or DHL Courier (see above for more details). EU Companies that are VAT Registered should add their VAT details at checkout to ensure they are not charged VAT. If there any issues please contact us directly with your VAT number.
The VAT element of each purchase is clearly detailed on the Fine Box Hardware Invoice.
Returns and Refunds
Items not required
If you wish to return your order you must notify us within 5 working days by email stating the reason for the return. All items must be returned unused, with no marks, and in the same packaging they were received in. Once we have received your returns and are satisfied with the returned item/s we will contact you to organise a refund. Please note there is a small administration fee for returns of £10. Returns should be posted by the same method you received them eg signed for or special next day or international tracked and signed. Return address is – Returns at FineBoxHardware, 3 Carnvue Park, Newtownabbey, County Antrim, Northern Ireland, UK BT36 6NQ. Tel +44 (0)28 90 836987 if you have any further queries.
Faulty, Incorrectly Supplied and Damaged Items
If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is email us at email@example.com and we will arrange with you for collection. Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs.
Contract Information & Governing Law
Once you have placed your order, you will receive an email from Fine Box Hardware Limited acknowledging that your order has been received. This does not mean that your order has been accepted, it constitutes an offer to buy a product from Fine Box Hardware.
Fine Box Hardware are entitled to refuse any order made by you for any reason.
For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and Fine Box Hardware (Hawthorne Fine Boxes Ltd) will agree to submit to the non-exclusive jurisdiction of the English Courts.
All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of Fine Box Hardware or their designers and content and technology providers. All Rights Reserved.
You are permitted to copy and to print all or part of this website for the purpose only of placing an order with Fine Box Hardware. Any other use or reproduction of this website or any of its components is strictly prohibited without the prior written permission of Fine Box Hardware.
While great care has been taken to ensure that the information on this website is accurate, there are many products on this website and it is always possible that, despite our best efforts, some products listed may be incorrectly priced. Prices may also be subject to change without notice. Prices will normally be verified as part of the dispatch confirmation procedure so that, where the product’s price is less than advertised, the lower amount will be charged on dispatch of the item. If a product’s price is higher than that stated on the website, Fine Box Hardware will normally, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you of this.
Fine Box Hardware are under no obligation to provide the product to you at the incorrect (lower) price, even after the dispatch confirmation has been sent, if the pricing error is obvious and unmistakable and could have been reasonably been recognised as a miss-price by yourself.
Without in any way reducing or affecting you statutory rights, Fine Box Hardware makes no pre-presentations or warranties either that the information in or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or contents including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.
Except as expressly stated in the website and, except for liability for death or personal injury to the extent only that it is caused by or arises from the negligence of Fine Box Hardware and to the fullest extent permitted by law, neither Fine Box Hardware nor any of its directors, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages being consequential damages not within the contemplation of the parties at the time the contract was made, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this website or the information, content, materials or products included on this website.
Your Statutory Rights are unaffected by anything appearing in these terms and conditions.
Fine Box Hardware have taken a great deal of care to ensure that any personal information you send us remains totally confidential.
All credit card information is encrypted when it is transferred over the internet using SSL Encryption. We use Paypal and Stripe for website transactions.
If for any reason you have a complaint, we would like to hear from you. Please call 028 90 836 987 or email us firstname.lastname@example.org. All complaints will be treated confidentially and will be dealt with as quickly and as fairly as possible. Most complaints will be acknowledged by return, and all will be acknowledged within five working days. Where a problem takes longer than expected to reach an acceptable solution, we will keep you informed of progress.